Creative Engineers Ltd. (CEL), a pioneer in the vertical transportation industry of Bangladesh, has taken a significant step forward by enhancing its service and maintenance capabilities across the country. This strategic move comes in response to the growing demand for reliable after-sales support for elevators, escalators, and building access solutions.

As part of this initiative, CEL has rolled out a comprehensive Service Improvement Program focused on:

• Faster Response Times: Implementation of a zonal service model that ensures quicker deployment of technicians to client sites.

• 24/7 Hotline Support: Launch of a dedicated customer care helpline to address emergency elevator breakdowns at any time of day.

• Smart Maintenance Tools: Introduction of predictive maintenance technologies that use real-time data to monitor equipment health and minimize unplanned downtimes.

• Skill Development: Continuous training and certification programs for CEL’s technicians to stay updated with the latest global standards and safety protocols.

Speaking about this development, Mrs. Tanzina Huq, Director of CEL, stated:
"We believe that providing excellent service is just as important as delivering quality products. Our enhanced service infrastructure reflects our commitment to customer satisfaction and long-term reliability."

CEL’s maintenance services now support a wide range of global brands, including Schindler, FujiHD, and Dormakaba, ensuring peace of mind for both residential and commercial clients.

This expansion not only strengthens CEL’s brand promise of “Safety, Reliability, and Innovation,” but also reaffirms its leadership in the elevator and escalator industry in Bangladesh.

To learn more about CEL’s service offerings, visit: www.cel.com.bd/service